Cancellation/Return/Exchange

We encourage customers to reach out to our team for verifying the color, size, material or any other product related questions before placing the order to avoid the inconvenience. In an unlikely event of when you wish to Cancel/Return/Exchange your order inform us @ 9910200975 or ask@handmadegreats.com. 

Can I Return or Exchange Items in my Order?

Returns are eligible only in case of manufacturing defects. In case you change your mind we would offer you exchange your order for same or higher value product, we are happy to honour the request. It should be informed to us within 72 hours of delivery. For both return or exchange orders ‘Two Way’ shipping cost, COD charges, Platform(4% of order value fee) need to be paid by the customer. The shipping amount will be informed to the customer when we receive the request. Please note if the product has been used by the customer, no return or exchange will be entertained.

Can I cancel my order on handmadegreats.com?

You need to cancel the order before dispatch. Normally we ship the orders within 1-2 day of date of order except weekends. It is not possible to cancel the order once it is shipped. You can still exchange or return the order when you receive it as per the conditions mentioned in first point.

Platform Fee and Payment Gateway Charges on Return/Exchange/Cancel order.

On all Return/Exchange and Cancel order additional 4% of order value will be deducted as the processing charges.

In what cases returns or exchanges not Possible?

• If the returns/exchange are not initiated within 72 hours of the delivery
• If the item has been used
• Returns or exchange are not available for locations outside India

Refund Policy: Your money will be refunded in 15-20 days after we receive back the order and its successfully passes the quality check by our team

All disputes subject to Ghaziabad Jurisdiction only.