Refund Policy

Refund policy

• Refunds on products are eligible only in case of manufacturing defect found in the product.
• Customer can opt for exchanging the product of same or higher value.
• Exchange is not applicable on products with personalisation, customisation.
• In case of exchange, to and fro shipment charges to be paid by the customer. Same will be adjusted in the original order value.
• To be eligible for refund or exchange please update us within 72 hours of receiving the parcel.
• Goods should be returned in new and unused condition and along with all tags and original packing and free from any kind go scratches, wear marks or dust.
• If product is damaged/ used or soiled it will not be possible for us to accept those products as returns and will be sent back to customer after receiving shipping cost for the same.
• In case of any manufacturing defect please reach out to us immediately and share pictures of the defect.
• We have made every effort to display as accurately as possible the colours of our products that appear on the site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
• Leather is a natural material, and each hide varies in colour, softness, texture, marks etc hence we do not guarantee exactly same colour as there could be variation hide to hide and each lot in tanning process. Scar marks on leather cannot be treated as manufacturing defects since that the natural property of the leather.
• All disputes subject to Ghaziabad Jurisdiction only.